Advanced routering

What can I do with advanced routing?

Thanks to TelServ's international network, TelServ also provides you with an optimal service outside of the country. Whether it's about service numbers, SMS services, virtual numbers or 0800 Universal Free Phone Numbers (international free numbers). You have only one contact point for all these services, both in the Netherlands and further abroad.

A small selection from the possibilities:

IVR Choice

› Using a voice response menu allows the caller to make his relevant choice known by keying in a number.

Postcode routing

› By keying in the postcode, the call is put through to a postcode related destination number.

Postcode-routering

› Door het intoetsen van de postcode wordt het gesprek doorgeschakeld naar een postcode gerelateerde bestemmingsnummer

Waiting queue

› One or more call agents can receive calls by logging in.

› Incoming traffic is put through to an available agent.

› In the event that there is no agent available, the caller is placed in a waiting queue and put through as soon as an agent is available.

› Waiting music or a commercial can be played.

Recording calls

› All in and outgoing calls can be recorded.

Voice to E-mail

› Callers are offered the opportunity to record a voicemail.

› These are sent by mail as Wav files.

Are your requirements not here?

This is just a selection from the many possibilities. Please contact with TelServ’s advisors in order to see together how your accessibility can be optimised even further.